SERVICES
Consulting & Solution Design
To ensure customers receive optimal solution, our seasoned consultants deeply entrench themselves in our customer’s environment to evaluate and document current environment and processes. We then follow up by providing best practices and design recommendations.
Solution Implementation
When customers are ready to proceed, we involve them every step of the way, including bringing their staff and operations up to speed during the implementation, rollout, training, and production.
Integration
A key factor in improving ROI (Return Of Invenstment) is integrating the systems, hardware and applications in your enterprise, leveraging previous investments and existing technologies. Including Active Directory, SSO, LDAP, VMware, Hyper-v, email, etc.
Customization
We customize CTI applications and integrate the CIC into a total package, including automated handling of inbound and outbound calls, inbound screen pops, intelligent call routing, outbound preview dialing, and coordinated voice and data transfers.
Modernization
With a track record of modernizing several contact centers, SII can accelerate the design and deployment of state-of-the-art contact centers on a turnkey basis. Benefits include: (a) improving customer experience through a seamless omni-channel (voice, email, web chat and social media) interaction (b) optimizing service agility, quality, reliability (c) cost containment via technology refresh (TDM to SIP, Premise to Cloud).
Maintenance
Infinite Solutions is committed to the long-term success of our customers. We view ourselves as partners and when business requirements change or technology needs an update or upgrade, Infinite Solutions is there to fulfill the task including but not limited to:
- Adding features or seats
- Perform system updates
- Upgrade to new product release
- Break-fix when needed
Operations & Management
In addition to supplying and maintaining the CIC platform for customers, SII also offers staffing of contact centers. We can manage and operate contact center of all sizes, including “virtual contact centers” where multiple geographically dispersed centers operate as one unit. Our contact center staffing services include:
- Full staffing for normal and peak periods
- Staff with security clearance
- Training and management of staff
- Monitoring and quality assurance tracking
- Service level and statistical reporting
- Management and operational recommendations